It instills confidence in our customers, who know that Carrier is there to support them with unmatched expertise and superior service throughout the lifecycle of their HVAC, Refrigeration, and Fire & Security equipment.
Get the Edge. BluEdge.
Powered by advanced technology, rooted in an unwavering commitment to our customers. Our latest innovation in service is there to keep you running, day in and day out.
Our tiered service model offers customers a range of options to meet theparticular needs of their business.
Core For customers who want to maintain their equipment on their own (but mayoccasionally call on Carrier for on-demand expert service) or want to sign up for our most basicplans.
Enhance Designed for customers who want to sign up for a service plan thatincludes more value-added options, such as a multi-year service agreement, preventivemaintenance, or remote monitoring.
Elite This is the most comprehensive service offering for each of ourbusinesses, and it has one purpose: to provide customers with complete peace of mind. Unmatchedcustomer service meets cutting-edge technology to optimize performance, maximize uptime, andminimize cost.
BluEdge plays a pivotal role in many of Carrier’s most critical initiatives.
- BluEdge + Healthy Buildings
- BluEdge + Connected Cold Chain
- BluEdge + Commercial HVAC
BLUEDGE + HEALTHY BUILDINGS
Inspiring Confidence With Healthy Buildings
Carrier’s approach to Healthy Buildings starts with a health and wellness assessment. Our expert technicians analyze your building to determine where there are opportunities to improve Indoor Air Quality (IAQ), wellness, security & more.
Repairs & Emergency Service
We’ll be there whenever you need us… 24/7/365. Our service expertise extends well beyond our in-depth knowledge of Carrier equipment, with detailed site evaluations. We leverage equipment on-demand to respond quickly and minimize downtime.
Preventive & Predictive Maintenance
Reduce operating costs and avoid unexpected downtime. Use the latest cutting edge technology, fault detection and diagnostics to keep your building operating as-planned.
Contingency Planning
Be prepared for the unexpected. Find out how Carrier can help reduce or prevent costly downtime.
Real-time Performance Dashboard
Quickly view & analyze key building operational metrics. Make fast, better informed operational decisions that help reduce operating cost, increase staff efficiency and improve uptime.
IAQ Assessments
Test your building’s air quality to help to identify healthy building strategies that can be applied to buildings now, and develop and implement upgrades for optimal filtration, ventilation, airflow, controls, etc.
Remote Monitoring & Inspections
Upgrade your insights with BluEdge™ Digital, providing actionable insights for your equipment portfolio. Increase staff efficiency, improve uptime, and optimize operational costs via our 24x7 command center.
Operating Inspections
Verify that your building is operating at its maximum potential. Learn how retrofits and upgrades can help boost safety and efficiency.
Start-Up & Commissioning
Ensure your building is ready for occupancy, and achieve maximum performance and reliability for your new Carrier equipment. Implement best practices (remotely where possible), and welcome occupants back into your building with confidence.
BLUEDGE + CONNECTED COLD CHAIN
Delivering Confidence In The Cold Chain
It’s never been more important that fresh food, life-saving medicine, andcritical vaccines are safely transported and stored. BluEdge equipmentmonitoring and maintenance services help ensure that at each link of theconnected cold chain and vital refrigerated equipment are operating continuouslyand at peak performance and efficiency.
Lynx Fleet
Lynx Fleet intelligently monitors connected refrigeration systems from anywherein the world, improving visibility for asset owners, producers, and fleetmanagers on the products being transported.
Proactive Replacements
Whether you want to maintain equipment on your own with as-needed service, or put solutions in place for proactive maintenance and equipment monitoring, we have a plan that can help you.
Unscheduled Repairs
Unscheduled repair coverage across our nationwide dealer network for new and used units, with optional overtime and callout coverage for service 24/7/365.
Predictable OpEX
The BluEdge Elite plan delivers premier comprehensive service and peace of mind. Predictable OpEX is one outcome of our elite contracts to help smooth billing expenditures for customers.
Fleet/Cargo
Pair your BluEdge service coverage with Carrier Transicold's cutting-edge telematics technology to enable centralized visibility and management for all your trailer refrigeration units (TRUs).
Remote Monitoring
The Lynx™ Fleet software offers operators 24/7/365 access to a wealth of valuable data on their refrigeration systems, including but not limited to advanced remote temperature monitoring, two-way operational management and control capability, in-depth service and utilization reports, geo-fencing, and operational alarms.
Inspections
Schedule inspections and timely preventive maintenance to extend the life of your equipment.
Preventive Maintenance
Minimize emergency breakdowns and improve operational efficiency with scheduled preventive maintenance, proactive replacements and optional interim inspections.
BLUEDGE + COMMERCIAL HVAC
The Confidence To Give Your System An Edge
Maximize performance, protect your investments and maintain your HVAC budget withthe customizable BluEdge service platform. Carrier helps you create a plan thatensures your equipment’s peak performance and longevity.
Emergency Support
We’ll be there whenever you need us… 24/7/365. Our service expertise extends well beyond our in-depth knowledge of Carrier equipment, with detailed site evaluations. We leverage equipment on-demand to respond quickly and minimize downtime.
Remote Monitoring
Upgrade Your Insights with BluEdge™ Digital, providing actionable insights for your equipment portfolio to reduce operating cost, increase staff efficiency and improve uptime.
Preventive & Predictive Maintenance
Reduce operating costs and avoid unexpected downtime. Maximize performance, protect your investments and maintain your HVAC budget without surprises. Digital tools that make a measurable difference for your facility even when off-site.
Seasonal Start-up
Achieve maximum performance and reliability for your new Carrier equipment. Because we know that your HVAC equipment is a critical asset to your building and well worth protecting, the service experts at Carrier know the best possible way to deliver and maintain that protection.
Sustainability
Refrigerant management for a sustainable future. Many buildings contain Carrier equipment that have years of reliable, efficient service ahead that utilize ozone-depleting refrigerants. Carrier Commercial Service offers refrigerant conversion to retrofit existing equipment with alternative refrigerant that are readily available, cost-effective and environmentally preferred. We can help with all your refrigerant needs from lifecycle management to separation and destruction.
Read More - EU
Temporary Solutions
Proactively plan for system overhauls, retrofits and renewals. Create a peace-of-mind emergency response plan so that in case of an emergency, where time is of the essence, all pre-set-up work has been completed, and equipment is mobilized as designed.
Unscheduled Repairs
We’ll be there whenever you need us… 24/7/365. Our service expertise extends well beyond our in-depth knowledge of Carrier equipment, with detailed site evaluations. We leverage equipment on-demand to respond quickly and minimize downtime.
Service in Action
We’ve been delivering unparalleled service across the globe for decades. Here are just a couple of recent examples of our service in action.
Heating, Ventilation and Air Conditioning (HVAC)
Carrier’s AquaEdge 19MV Chiller Wins Prestigious Industry Award for Engineering Excellence in HVAC Technology
Heating, Ventilation and Air Conditioning (HVAC)
Carrier’s AquaEdge 19MV Chiller Wins Prestigious Industry Award for Engineering Excellence in HVAC TechnologyBluEdge Across Our Business
Each of the Carrier businesses have adapted BluEdge for their products and unique customer requirements. Here's how you can find out more:
COMMERCIAL HVAC
Leveraging our unmatched product expertise, the BluEdge service platform inspires confidence by providing customers with superior service throughout the lifecycle of their HVAC equipment.
TRUCK / TRAILER
BluEdge service offerings supplement the original factory warranty on Carrier Transicold refrigeration units, providing Truck/Trailer customers peace of mind with uninterrupted coverage.
The Future of BluEdge
We are just at the beginning of this new service journey with the launch of BluEdge, but see infinite possibilities for our service business to change the world for the better. Carrier is committed to providing sustainable service that’s on the leading edge of technology and innovation with investments in predictive analytics and remote intervention. BluEdge will continue to evolve to best meet the ever-changing needs of our customers, so keep in touch and check back for the latest information.
